Cainiao Network (Alibaba) Tracking
Track your Cainiao shipment in real-time. Enter your tracking number below for instant updates.
Tracking formats: Cainiao Tracking Number, AliExpress Order ID
Free
Tracking
Real-time
Updates
24/7
Available
About Cainiao Network (Alibaba)
Cainiao Network is Alibaba's logistics arm providing smart logistics services for AliExpress and Alibaba platforms globally.
How to Track Cainiao Network (Alibaba) Shipment
Get Your Tracking Number
Find your Cainiao tracking number from the shipping confirmation, receipt, or sender notification.
Tip: Cainiao tracking numbers are typically Cainiao Tracking Number.
Enter Your Tracking Number
Type or paste your Cainiao tracking number into the search box above.
Tip: Make sure there are no extra spaces or characters.
Click Track Button
Click the 'Track Shipment' button to initiate tracking.
Tip: You can track multiple shipments by entering numbers separated by commas.
View Tracking Results
See your Cainiao shipment's current status, location history, and estimated delivery.
Tip: Bookmark this page to easily check updates later.
Cainiao Network (Alibaba) Customer Care & Contact
Email Support
service@cainiao.comOfficial Website
Visit WebsiteAbout Cainiao Network (Alibaba)
Cainiao Network is Alibaba's logistics arm providing smart logistics services for AliExpress and Alibaba platforms globally.
Service Areas
China, Worldwide
Delivery Time
7-45 business days
Tracking Format
Cainiao Tracking Number
Frequently Asked Questions - Cainiao Network (Alibaba)
To track your Cainiao shipment, enter your tracking number (Cainiao Tracking Number) in the search box above and click 'Track'. You'll see real-time updates including current location, delivery status, and estimated delivery time.
You can contact Cainiao customer support at their official website. Email: service@cainiao.com. Available: 24/7.
Cainiao typically delivers within 7-45 business days depending on the service selected and destination. Express services are faster while economy options may take longer.
Your Cainiao tracking number can be found in: 1) Shipping confirmation email from the sender, 2) Receipt or invoice from the shipping location, 3) SMS notification if opted in, 4) Your order confirmation on the e-commerce website. The format is typically Cainiao Tracking Number.
Cainiao provides delivery services to: China, Worldwide. Check their official website for specific pin code or zip code coverage.
Yes, tracking your Cainiao shipment is completely free. Simply enter your tracking number to get real-time updates on your package location and delivery status.
Common Cainiao tracking statuses include: "Shipment Picked Up" (collected from sender), "In Transit" (on the way), "Out for Delivery" (with delivery agent), "Delivered" (successfully delivered), and "Exception" (delivery issue requiring attention).
If your Cainiao shipment is delayed: 1) First check the tracking status for any updates, 2) Wait for the estimated delivery window to pass, 3) Contact customer care at https://global.cainiao.com with your tracking number, 4) File a complaint if necessary through their official website.